Customer Services Officer

Part-Time Customer Services Officer
Tingwall Airport, Shetland

Airtask Group operate the inter-island Passenger Service on behalf of the Shetland Islands Council.

We currently have a requirement for a part-time Customer Services Officer to work approximately 10 – 15 hours per week. In addition, the candidate will provide cover for the Base Manager and Station Officer during periods of annual leave. This is a great opportunity for an individual that wants to be an integral part of a small and friendly team.

The ideal candidate will be able to work on their own initiative with a proactive approach, possess good verbal and written communication skills, and work well under pressure.

Key responsibilities are:

• Dealing with passenger flight enquires and flight bookings
• Telephone reservations / enquiries and email monitoring
• Processing of passengers from ticket purchase through to flight check-in
• Correct and accurate processing / handling of passenger baggage
• Using a company vehicle to transfer and assist in loading passenger baggage
• Escorting passengers to and from the aircraft
• Assisting to maintain the ticket sales records on the relevant company account forms
• Administrative tasks as directed by the Base Manager
• Saturday working during operation of the summer flying schedule on a rotational basis with other staff members

It is essential that prospective candidates have the following skills and attributes:

• Competent working knowledge of Microsoft Office particularly Word and Excel
• Attention to detail and a high level of accuracy
• Excellent communication skills with the ability to communicate with people at all levels
• Ability to work on own initiative
• Positive, organised approach to work
• Task focussed with a ‘can do’ attitude
• Reliable and committed

A 5-year background profile will be required together with a full, clean driving licence.

Please refer to our Company website for further information and to view our Job Applicant Privacy Notice www.airtask.com.

If you are seeking a new challenge and are interested in the above, please apply in writing with your detailed CV and salary expectations to:

Mrs. D. O’Neill – Head of HR
Airtask Group
Regus House
Fairbourne Drive
Atterbury
Milton Keynes,
MK10 9RG

Email: cfd.hq@airtask.com

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