Customer Service Assistant with Development Programme

 

Are you looking for an exciting opportunity to gain wide ranging experience or explore a potential career change? We’re looking for a Full-time Customer Service Assistant with Development Programme to join our team.

This role is perfect for someone who loves variety, working with people and is keen to develop a strong foundation across a variety of areas of work within Shetland Arts.

Through our development programme, you’ll gain hands-on experience across multiple departments: Outreach & Learning, Support Services, Production and Marketing – spending one day a week for six months in each area. The remainder of your time will be dedicated to Customer Services, where you’ll play a key role in delivering excellent customer care within the team.

This role is based at Mareel, but you may be asked to work across our other venues when required.

 

What does it involve?

You’ll spend 4 days per week working in our Customer Services team, across Front of House and the Cafe Bar. For the remaining 1 day per week, you’ll undertake rotational placements within our other teams for 6 months at a time (totalling 2 years across 4 areas).

The other teams you’ll be a part of include:

• Outreach & Learning – Work on impactful and inspiring arts education and outreach programmes; Support course delivery, engaging students in the arts; Assist in planning and coordinating youth and wellbeing arts projects; Work with freelancers to support creative sessions.
• Support Services – Learn sought after skills in administration, finance, logistics and HR; Contract events and freelancers; Update the venue management system; Follow the recruitment process; Analyse timesheets; General email inbox enquiry management; Board Meeting administration.
• Production – Gain experience of the technical side of arts production; Set up and run live performances, including audio and lighting systems; Handle stage equipment and assist with touring productions; Learn safe handling, circuit testing, soldering and maintenance of production gear.
• Marketing – Build creative and promotional skills; Social media content and event marketing; Write press releases and produce email newsletters; Update websites and proofread film schedules; Create promotional materials.

 

What are the details?

• This is a full-time position (37 hours/week).
• Salary: £23,088. We are an accredited Real Living Wage employer.
• This position is a fixed 2-year contract.
• Varied shift times (days, evenings, weekends).
• Successful candidates must be available to work Friday and Saturday evenings on rotation.

 

Why should you apply?

• Be Part of the Creative Scene – If you have a passion for the arts, this job puts you right in the middle of it all! You’ll get to work in a creative environment, surrounded by cinema, music, theatre, comedy, dance and more.
• Diverse and Varied Experience – This role offers exposure to multiple departments, providing a well-rounded understanding of how an organisation like Shetland Arts operates. The unique experience on offer can act as a springboard for future career opportunities within the arts, culture, or beyond. The hands-on experience across various departments helps to build a wide range of transferable skills, perfect for someone looking to develop a strong foundational skill set that can apply to many industries.
• Contribution to the Community – Working with Shetland Arts gives you the chance to engage with the local community, contribute to cultural development, and make a positive impact.
• Opportunity for Career Exploration – This is a great fit for those considering a career change or unsure of their professional path, as it provides the chance to explore multiple fields within one role. The six-month rotation in each department will allow the successful candidate to identify their strengths and interests.
• Variety and Fun – No two days are the same. If you love variety and working with people, this role will keep things fresh and interesting.

 

Staff Perks

• Discounts in our Shetland Arts retail spaces.
• Free cinema tickets every Tuesday, Wednesday and Thursday.
• Exceptional final salary pension scheme.
• Access to an Employee Assistance Programme provided by Health Assured – a 24/7 helpline offering support and guidance for mental health and wellbeing.

 

Closing Date

Sunday 19 January 2025 at 11:59pm.

 

Interview Date

Interviews will be held on Friday 24 January 2025.

 

Applicant Requirements

Relevant experience is an advantage but not essential as full training will be provided.

Further details can be found here