Transport / Loganair to compensate passengers for last week’s cancelled LM622 flight
Meanwhile, today’s LM622 service has also been cancelled
LOGANAIR is now in the process of arranging full compensation for passengers who were inconvenienced when the airline’s London to Sumburgh service on 2 July was cancelled without explanation.
The company has also admitted that its customer service was well below of what should be expected and is addressing the shortfalls as a matter of urgency.
Last Tuesday’s flight LM622 was first delayed and then cancelled after the aircraft required some unscheduled maintenance.
Shetland News was alerted to the incident in a detailed letter submitted by local resident Craig Johnson.
Race to the bottom: the mysterious disappearance of LM622 and the chaos that pursued
In his letter Johnson describes how 16 Loganair customers were left stranded for most of the day at London Heathrow before they were rebooked on the 6.25pm British Airways flight to Aberdeen and then transferred to the Dyce Hotel for an overnight stay.
They then made it back to Shetland on the morning flight from Aberdeen the following day.
Johnson wrote: “No support, no direction, no leadership or ownership and an overstretched ad-hoc ground staff, who were on the clock for their next flight. The passengers were given a £5 refreshment voucher in an airport where a coffee costs £3.80. They were in the airport for 10 hours.”
When asked to respond to Johnson’s letter, Loganair would only say that it was in the process of liaising directly with customers.
A spokesperson for the airline said: “We are currently investigating this with our partners and will aim to make improvements where we can.
“We are liaising with customers directly in regards to this flight and apologise for the inconvenience caused.”
Meanwhile today’s (Thursday) flight LM622 from Heathrow to Dundee and on to Sumburgh has been cancelled for technical reasons.
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