Tuesday 5 November 2024
 9.7°C   S Light Breeze
Ocean Kinetics - The Engineering Experts

News / Thousands back pet-friendly cabins petition

Emma Jarvie, from Brae, with her young dog Louie.

MORE THAN 8,000 people have signed a petition calling on Serco NorthLink to introduce a small number of pet-friendly cabins on board its passenger vessels.

The petition was only launched on Monday and has been adding signatures at a ferocious pace, reaching 8,222 in the space of 48 hours.

NorthLink responded by saying it would review on-board pet facilities to “determine if changes can be made without impacting on other passengers”.

Brae woman Emma Jarvie said she decided to start the petition after getting nowhere with asking the ferry operator to address the issue.

The petition states that the kennels on board the ferries are “like dungeons, unfit for the pets we love so much”, as well as being “loud, smelly and uncomfortable”.

“More and more hotels are becoming pet friendly,” Emma wrote. “Pets are allowed in cabins on overnight train journeys, and they should be allowed on overnight journeys too.”

The 26 year old, who works at Sullom Voe, stressed she was only asking NorthLink to make “a few” cabins pet-friendly, not all of them.

Emma said she wanted to do something after enduring an unpleasant experience when she went to collect her puppy, Louie, from Newcastle back in January.

After driving back to Aberdeen to catch the ferry home, she spent the day at the ferry terminal and put the pug dog in the kennels.

“I’d not been in the kennels, because I just think they’re disgusting and I’ve heard stories of dogs getting kennel cough.”

She was unhappy about the noise, the smell of the engines and the kennels’ lack of cleanliness.

Staff had previously told her she’d be able to check on Louie and take him up onto the deck if he needed to pee during the journey.

Become a member of Shetland News

 

“I got him settled in, went and had something to eat, and then asked if there were set times,” she said. “They said they were too busy that night, that there weren’t enough staff, so I wasn’t allowed to see him.”

Then, having been promised she could go and collect the dog at 7am half an hour ahead of arrival, she was told she had to wait until all foot passengers had left the ship before collecting him.

“It was 8.10am before they even let me down. It was his first time away from his mum, he was unsettled, he was in the corner shivering and crying. He looked absolutely traumatised.”

Emma felt it took Louie longer to settle in as a result, and she has spoken to many other people who share her frustration.

“Nobody has a good thing to say about the kennels,” she said. “People have emailed before, they said they’d look into how they could improve the kennels, and nothing has ever happened.

“I’m not saying all the cabins – even four cabins would probably make a difference for the amount of times people travel.

“The noise of those kennels – somebody who was travelling with a cat said the dogs were sitting barking at the cat and it was absolutely petrified.”

A NorthLink spokeswoman said: “We appreciate that dog owners do not wish to be separated from their pets during their journey and we are continually reviewing customer feedback and our on board facilities.

“We will review the pet facilities on board and determine if changes can be made without impacting on other passengers.”

Become a member of Shetland News

Shetland News is asking its many readers to consider paying for membership to get additional features and services: -

  • Remove non-local ads;
  • Bookmark posts to read later;
  • Exclusive curated weekly newsletter;
  • Hide membership messages;
  • Comments open for discussion.

If you appreciate what we do and feel strongly about impartial local journalism, then please become a member of Shetland News by either making a single payment, or setting up a monthly, quarterly or yearly subscription.

 
Categories
Advertisement 
Advertisement 
Advertisement 
Advertisement 

Newsletters

Subscribe to a selection of different newsletters from Shetland News, varying from breaking news delivered on the minute, to a weekly round-up of the opinion posts. All delivered straight to your inbox.

Daily Briefing Newsletter Weekly Highlights Newsletter Opinion Newsletter Life in Shetland Newsletter

JavaScript Required

We're sorry, but Shetland News isn't fully functional without JavaScript enabled.
Head over to the help page for instructions on how to enable JavaScript on your browser.

Your Privacy

We use cookies on our site to improve your experience.
By using our service, you agree to our Privacy Policy and Cookie Policy.

Browser is out-of-date

Shetland News isn't fully functional with this version of .
Head over to the help page for instructions on updating your browser for more security, improved speed and the best overall experience on this site.

Interested in Notifications?

Get notifications from Shetland News for important and breaking news.
You can unsubscribe at any time.

Have you considered becoming a member of Shetland News?

If you appreciate what we do and feel strongly about impartial local journalism, then please consider paying for membership and get the following features and services: -

  • Remove non-local ads;
  • Bookmark posts to read later;
  • Exclusive curated weekly newsletter;
  • Hide membership messages;
  • Comments open for discussion.